Is your dock not working the way you expect it to? Here are a few things to try before submitting a ticket!
Troubleshoot the docking station
- Your dock may not be powered on
- Regardless of the model of dock you have, there is a power indicator light either on the top or front-facing side of the dock. A white or orange light indicates your dock has power.
- If there is no light, ensure the power cable is plugged into an outlet and into the back of the dock itself.
- The dock might need to be reset
- Try unplugging the power cable from the back of the dock, wait 10 seconds, and then plug it back in.
- The drivers may have loaded incorrectly
- Try restarting the computer, this will re-load the drivers
- The display cables may have come loose
- Ensure that the cables are correctly inserted in the back of the monitors and in the back of the docking station
If all of that fails, it could be a more complex issue. At that point, go ahead and submit a ticket to ITSupport@kbgrp.com and we'll get it working.